Shop Info

FAQ

How Do I Know If My Order Has Been Received?

You will receive an email from us confirming we have your order.

Can I Order Over The Phone?

Sure you can call us on 1300 553 349 between 9am and 5pm Monday to Friday to place your order or to discuss anything to do with our range of clothing or to talk about an order you have place.

Can I Pay By Credit Card Over The Phone ?

Absolutely if you would prefer to pay for your order over the phone with your credit card rather then enter them online just call us on 1300 553 349 once you have placed your order online.

I Have A Discount Code How Do I Use It?

When you have finished choosing your items and you select to checkout you will see a summary of your cart. Below the summary is a coupon code box, enter your coupon code and the discount will automatically be given.

Can I Talk To You?

Absolutely. We are real people behind this website. Phone us on 1300 553 349 or email us at clothes@byronbaythreads.com.au See Our Full Contact details on our Contact Us Page

How Do I Pay By Bank Deposit?

After you have placed your order, if you chose to pay by bank transfer please use details below. Please use you last name as the reference.

Bank Branch: Byron Bay

Account Name: Byron Bay Threads

BSB Number: 082-489

Account Number: 196723365

Terms & Conditions

Online Payment Processing

Byron Bay Threads Online utilises PayPal for all credit card transaction. We do this because PayPal offers a trusted and secure international payment solution. Further and very importantly PayPal offers a Buyer Protection program to give buyers who pay via PayPal security and confidence to order online. For more information about PayPal's Buyer Protection click here. You do not need to have a PayPal account to use PayPal simply choose the pay by credit card option.

Your Information

You are not required to provide us with any further information than what we need to process and deliver your order. We do not store, keep, hold or otherwise any credit card details. Your email address will stay in our system but you will only receive further emails from us if you chose to sign up to either our newsletter or daily deal email. You can unsubscribe from either of these lists by clicking unsubscribe link on the bottom of any of the emails you receive.

A cookie is a small file that resides on your computer, added by http://byronbaythreadsonline.com and is recognised by our server when you visit our website. A cookie does not hold any personal information about you but allows us to provide a better website experience. You can disable cookies on your browser and this will not prevent you from using our site.

GST & Taxes

All purchases delivered in Australian will incur the standard GST tax rate of 10%. All prices are marked as GST inclusive. All international purchases are exempt from Australian taxes; however they may incur taxes, duties and applied by customs in the country where the order is delivered. The responsibility for any of these charges will rest with the customer. Please note that to comply with Australian export regualtions; we are required to declare the exact value of all items ordered and to mark them as "merchandise" . We are also prohibited by law from marking the order as a "gift" .